Delivery Information
Standard Delivery Service
At heritagegiftshub.com, we provide a standard delivery option for most orders. Items are prepared for dispatch once your order is confirmed and processed. Standard delivery covers the handling, packing, and transfer of your order to our carriers for onward delivery to your chosen address.
Shipments with this service are routed through our nominated postal partners. Tracking information may be available depending on the service selected at checkout.
Import and Customs
When goods are shipped internationally, you are responsible for complying with all local import regulations and restrictions in the destination country. It is your duty to ensure that the items ordered are permitted for import where you reside. heritagegiftshub.com does not accept liability for costs or delays that arise from customs inspections or import controls, including situations where an order is refused at the border.
If customs charges are applied by your local authorities, those will be your responsibility. The carrier may require customs clearance procedures before final delivery can take place.
Express Delivery
For customers who prefer expedited handling and delivery, heritagegiftshub.com offers an express shipping service. Express delivery routes orders through our faster carrier networks and may include tracking and signature requirements.
Express options do not deliver to PO boxes and may have additional conditions imposed by carriers outside the control of heritagegiftshub.com.
Local import restrictions also apply for express services; you must ensure that the ordered goods are authorized for import into the destination region.
International Delivery
We support delivery to many destinations around the world from heritagegiftshub.com. Certain product categories may have restrictions on where they can be shipped internationally (for example, regulated goods or items subject to local import rules). These restrictions are clearly indicated during the order process.
Customs and Duties
International orders are subject to import duties, taxes, and other regulatory charges imposed by the destination country. These are separate from shipping fees and must be settled before clearance. heritagegiftshub.com has no control over these charges and cannot predict them. You should contact your local customs office for guidance before placing your order if you are unsure about possible charges.
Please note that if an order is returned to us due to unpaid customs fees, shipping charges are not eligible for refund.
Cancellations and Amendments
Once an order has been submitted and payment completed on heritagegiftshub.com, it is processed immediately and cannot be amended. If you wish to cancel an order after payment, you may do so by returning the parcel in accordance with our returns process.
Orders cannot be modified (such as changing items or delivery address) once they have entered the fulfilment process through our warehouse.
Returns and Replacements
Notifying Us of Issues
If an item arrives damaged, defective, or incorrect, you should notify us within a reasonable period after the delivery date. Items must be returned with proof of purchase through the returns procedure at heritagegiftshub.com/returns to be eligible for replacement.
We do not offer direct exchanges; instead, damaged or faulty products may be replaced at our discretion, subject to stock availability.
Returning Your Goods
To initiate a return, you must register your return request through the returns form on our website. Once approved, return the item securely packaged with your proof of purchase inside the parcel.
Return postage for damaged or faulty goods is covered by us. For all other return reasons, shipping costs may be your responsibility unless otherwise stated.
Please wait for confirmation that your return request has been accepted before dispatching any items back to us. Parcels returned without prior approval may not be refunded. Once received and processed, refunds are issued back through the original payment method.
FAQs
Faulty or Damaged Goods
If a product you ordered appears to be faulty or has been damaged in transit, contact customer care with photographic evidence and your order reference. We will advise on the next steps and organise a replacement where stock permits.
Incorrect or Missing Items
Should any part of your order be missing, or if you receive items not ordered, please contact our support team. Providing clear images of the contents and packaging helps us resolve the issue quickly.
Missing Parcel
If you have not received your order within the expected delivery window after dispatch, check the tracking information provided (if applicable) and reach out to our support team for assistance. Occasionally parcels can be held up in customs or by carriers beyond our direct control.
Sometimes an undeliverable parcel is returned to us. In such cases, we will issue a refund and notify you. Should you wish to reorder, you may place a new order on heritagegiftshub.com.
Refused Package
If you refuse delivery of a parcel — whether due to an incorrect address or other issue — the carrier will return it to our warehouse. Once processed, an automatic refund is arranged and you will be notified of the credit.
Store Returns
Items purchased online through heritagegiftshub.com must be returned via the online returns process. We do not currently support in-person returns at any retail locations associated with our brand.
Thank you for shopping with heritagegiftshub.com — we aim to make your delivery experience as smooth and clear as possible.